What are Minimum Order Quantities (MOQs) and how are they calculated?
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Capwell operates exclusively as a B2B pharmaceutical manufacturer. MOQs reflect economic production batch sizes for WHO-GMP certified lines (e.g., 50,000 tablets or 10,000 syrup bottles). Custom batch sizing is available for hospital networks under annual rate contracts.
Do hospital networks receive volume-based tiered discounts?
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Yes. Custom tiered pricing is automatically calculated when you submit an RFQ. Volume breaks apply at 2x, 5x, and 10x the standard MOQ. Contact our Institutional RFQ Desk for tender contract pricing.
How does the Request for Quote (RFQ) process work?
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1. Select required formulations and batch quantities on our
RFQ Page.
2. Enter your healthcare facility details and Form 20/21 Drug License number.
3. Our institutional team reviews the request and sends an official Proforma Quote & Batch Commitment Schedule within 24 hours.
Can we request physical sample packs before placing a commercial order?
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Yes. Sample packs with specimen Certificates of Analysis (CoA) can be dispatched to verified clinical buyers upon verification of Form 20/21 Drug License.
What are the standard delivery lead times across India and overseas?
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• Intra-State (Maharashtra): 3-4 business days.
• Pan-India Supply: 5-7 business days.
• International Exports: 14-21 business days via air or sea freight with full customs clearance filing.
How is Good Distribution Practice (GDP) cold-chain compliance guaranteed?
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Temperature-sensitive formulations are shipped in validated insulated containers with real-time temperature data loggers maintaining 2°C – 8°C or 15°C – 25°C ambient conditions throughout transit.
What payment terms and institutional credit options are available?
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Standard orders operate on Proforma Invoice / Advance Bank Transfer (T/T). Verified hospital networks and government healthcare departments can apply for 30-day or 60-day institutional credit lines upon credit evaluation.
Is GST invoicing compliant for inter-state and intra-state hospital billing?
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All shipments include itemized GST tax invoices (Form REG-06 registered under GSTIN 27AAACC1234H1Z5) with HSN codes and batch breakdown for seamless hospital accounting.
What regulatory documents are required to onboard Capwell as a vendor?
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Buyers need to provide a copy of their Form 20B/21B Wholesale Drug License and GSTIN registration. You can download Capwell's complete WHO-GMP certificate and statutory license packet directly from our
Compliance Vault.
Is a batch Certificate of Analysis (CoA) provided with every delivery?
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Yes. 100% of commercial dispatches include physical and digital Certificates of Analysis detailing HPLC active assay percentage, disintegration time, dissolution rate, and microbiological sterility.
